Deleting your data

You can have everything Groclub Analytics stores about your social accounts removed at any time. There are two ways to do it.

Option 1 — Ask us (fastest)

Email data@groclub.marketing with the subject "Data deletion request", telling us which business or social accounts you mean. We will:

• disconnect the accounts so no further data is read;
• delete all stored posts, reach and engagement metrics, and follower history;
• delete the stored access tokens, any dashboards, and any portal login created for you.

We complete requests within 30 days — in practice usually the same working day — and confirm by email when it is done.

Option 2 — Revoke access yourself

Removing our access at the platform stops any further data being read immediately. Then email us as above to have the already-stored history deleted.

Facebook and Instagram

1. Go to Facebook Settings → Business integrations.
2. Find "Groclub" in the list.
3. Select it and choose Remove.

YouTube and Google

1. Go to your Google account's connections page.
2. Find "Groclub Analytics" in the list.
3. Choose Delete all connections / Remove access.

What happens automatically

If your account manager disconnects an account or deletes your client record in Groclub Analytics, the associated posts, metrics, follower history, invite links and logins are deleted at that moment. Daily history is in any case never kept for more than 400 days.

Questions

Email data@groclub.marketing and a person will reply. See also our privacy policy.